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Features of a Call Tracking Web Application

These days , telemarketing continues to gain its popularity in the market and because of the increased demand , businesses that are supplying this service are upgrading to give more desirable services to those they serve. Among the many services, call tracking has become very useful for many telemarketing firms in carrying out their day to day operations. Using this feature, marketers can accomplish more than one task simultaneously for instance tracking multiple campaigns, performing quality control and computing closing ratios. Also, the feature is user-friendly which means that even the beginner marketer can appropriately manage it. This web application is seen as an awesome asset to both experienced and novice marketer as it gives them the knowledge of how the campaign efforts are performing.

One great feature of call tracking is its ability to track the performance of a certain telemarketing company. In tracking a certain company’s performance, the marketers would have their telemarketers call out and leave the tracking number out for potential customers to call back on and see who is receiving those call backs. Most tracking programs that are being utilized at present have recording features which records any incoming calls. In general, the campaigns that are created by telemarketing companies motivate clients to call in using the tracking number and this is directly registered and recorded to the system of the sales team.

The recording feature of this application is very useful because the marketers can easily retrieve data such as the date, length of call, or campaign name. Also, this feature helps in the preservation of the company’s reliability by keeping track of every negotiation. This factor is very essential since many calls are coming in by means of the phone lines.

Additionally, the recording feature enables the marketers to successfully carry out quality control. The upgraded versions of the application sends the SMS notification for calls that are under a minute and it helps identify the cause concerning the short call. Also, if the marketers are suspecting that there are some flaws committed in the call representatives’ level, for instance if they are not taking the work serious or are blowing customers off, they can readily download the recording into desired format and take proper action. The advancement in this field significantly enhanced the reporting of transactions done and because of this, more and more businesses are utilizing the application.

Furthermore, marketers should figure out things such as the time range where they obtain the heaviest call times and the average call length. Also, they need to maintain a record of missed calls. These variables are very important for the call tracking developers so they would know how to modify the system to the needs of the organization.

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